Customer Service and Support

EDM offer a dedicated Customer Support and Service Department to ensure customers have complete peace of mind when operating and maintaining their training equipment.Our specialised team of support engineers have extensive knowledge and experience in maintaining complex simulation and training equipment. This expertise covers all areas of engineering, ranging from mechanical and electrical services to software and electronics support.

EDM have a fully equipped support department with designers and technicians capable of reverse engineering and manufacturing a complete range of components. This dedicated department provides a support service to our customers worldwide.

A major advantage of  the EDM customer support department is the development of exclusive web based software tools for remote diagnosis on training devices.

Scheduled servicing and periodic maintenance can be arranged annually, quarterly or monthly to suit the requirements of the customer and the complexity of the training device. The maintenance will be scheduled in consultation with the customer during periods that ensure minimum disruption to training programmes. Our team of specialised engineers are available to be deployed in support of spares and repairs.

The support of the customer service department includes provisioning of spares and consumables and the services of technical publications to provide comprehensive operating and maintenance manuals and support documentation.

Additionally other services provided by our customer support department are:    

  • Technical assistance - telephone, online or remote support
  • Integrated logisitic support  
  • Breakdown repairs and reactive call outs
  • Guaranteed response time for site attendance and repairs
  • Access to first line and in depth fault diagnosis either remotely or on-site
  • Priority access for repairs and manufacture of spare or replacement parts
  • Post design service to cover updates and modifications
  • Customer product training

About EDM

With a portfolio of clients worldwide, EDM are a major supplier of world class training and hardware solutions.

Offering a comprehensive range of turnkey products and training solutions to meet a diverse and exacting range of customer’s requirements within the sectors of commercial aviation, defence and on new product development.

EDM: World Class Solutions