EDM’s customer satisfaction levels reach new heights

27 October 2015

Manchester, UK. EDM, a leading global provider of training simulators to the civil aviation and defence sectors, today announced that its customer satisfaction levels have achieved even higher scores since departmental restructuring measures were introduced 12 months ago.

In 2014, EDM recruited a new Customer Services Manager as part of a broader company strategy to bring experienced professionals into a number of key departments. The new department head has implemented several new measures including providing a range of tailored support packages, hiring new experienced technical support staff, delivering faster response times and focusing on the provision of solutions via remote diagnostics.

These proactive measures, in conjunction with the full support of EDM’s engineering team, have led to an increase in the average service satisfaction score awarded to EDM by its clients. Across a range of measurements including communication, punctuality, diagnosis, professionalism and overall satisfaction, EDM has been consistently scored ‘excellent’ by its clients in 2015, up from an average rating of ‘good’ in 2014.

“We want every customer to be completely satisfied with our products and services,” said Tony Bermingham, Managing Director of EDM. “We’ve taken a number of important steps over the past year to make our post-sales support even better and are absolutely delighted to see this vital service consistently rated as excellent. We will continue to deliver further innovations and improvements to our offering to maintain our position as the premier manufacturer of crew training simulators to the civil aviation and defence industries.”

About EDM

EDM is a leading global provider of training simulators to the civil aviation, defence and rail industries. Combining the highest engineering standards with leading-edge technologies, EDM provides organisations with a broad range of products including door trainers, cabin service trainers, cabin emergency evacuation trainers, procedure trainers, maintenance trainers and mock-ups. Operating worldwide from its UK headquarters, EDM is committed to delivering exceptional quality and value to its clients to help them enhance safety and operational efficiency.

Media Contact

Adrian Lambert
Head of Marketing

EDM Ltd
Brunel House
1 Thorp Road
Newton Heath
Manchester
M40 5BJ
UK

Email: alambert@edm.ltd.uk
Tel : +44 (0)161 203 3150
Mobile: +44 (0)7471 959238